1.  Detailed description of goods and/or services
    Wilro Tours & Transfers (Pty) Ltd is a business in the Tourism industry that does online sales.
  2.  Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way of booking number.
  3.  Export restriction (Optional)
    The offering on this website is available to International and South African clients.
  4.  Return and Refunds policy
    The provision of services by Wilro Tours & Transfers (Pty) Ltd is subject to availability. In cases of unavailability, Wilro Tours & Transfers (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee. Terms and conditions
  5.  Customer Privacy policy
    Wilro Tours & Transfers (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za.
  6.  Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into Wilro Tours & Transfers (Pty) Ltd bank account, the details of which will be provided on request.
  7.  Card acquiring and security
    Card transactions will be acquired for Wilro Tours & Transfers (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8.  Customer details separate from card details
    Customer details will be stored by Wilro Tours & Transfers (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
  9.  Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
    South African Rand (ZAR).
  10.  Responsibility
    Wilro Tours & Transfers (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11.  Country of domicile
    This website is governed by the laws of South Africa and Wilro Tours & Transfers (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  12.  Variation
    Wilro Tours & Transfers (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13.  Company information
    This website is run by Pty (Ltd) based in South Africa trading as Wilro Tours & Transfers (Pty) Ltd and with registration number 2000/000770/07 and Eugene Armer.
  14.  Company contact details
    Company Physical Address: 71 Bond Sreet, Ferndale, Johannesburg, 2194. Email: eugene@wilrotours.co.za Telephone: +2711 789-9688