Thank you for a great trip and great service. The entire experience with Wilro Tours was FIVE STAR service. I learned about Wilro through an internet search. I contacted Wilro and three other transfer/tour services with some tour ideas and airport transfers and requested a quote. Wilro replied promptly with a detailed spreadsheet with comparable cost for each day tour and transfer. I made several changes that were promptly and clearly addresses by the reservations assistant.
Upon arrival at Johannesburg airport, our driver Linda was waiting for us at arrivals with a clearly marked sign. Day two our driver Itumeleng was on time and escorted us to our requested destinations for a Jo’burg day tour. He vigilantly took charge to make adjustments for our safety during the trip, due to some street protests that stopped the city traffic. Day three Itumeleng picked us up for a day trip to the Pilanesberg Game Park. We had a full day and had some great sights. The last transfer to another hotel we had a very nice driver Tefo, for a two hour ride that offered some great insight to the culture of South Africa, great and pleasant conversations.
The last pick-up was where Wilro exceeded expectations. Our transfer driver Thabelo arrived at our hotel, which was 2.5 hours from the airport. The hotel front desk clerk insisted that we had already left and told him he could leave without us. The Wilro driver would not leave the hotel until he had spoken with me. We were having lunch at the hotel and had not left the hotel and would have been stranded and possibly missed our return flight if he had not been so insistent on finding me. We arrived safely and early for our return flight.
I would recommend your service to anyone traveling to Jo’burg. The drivers and guides are OUTSTANDING! Thank you for a fun and safe trip!
Mike & Sue Burns and Ken Wolf